Pema Ilagan, a voice queue supervisor listening to nine calls at once

Kindness first and strategy second, on all nine calls at once. She explains the failure to a manager who wanted a number, not a reason

OPEN THE RECORDON THE ATLASHANG IT IN THE MUSEUMGET COUNTED

Part of NEW YORKERS by MLow, a painted census of New York City: 7,541 characters across 19 eras. Read the history of the places or spin into a room of the museum.