NO. 5528ERA XVI · BUILDERS · MANHATTAN

Pema Ilagan, a voice queue supervisor listening to nine calls at once

Kindness first and strategy second, on all nine calls at once. She explains the failure to a manager who wanted a number, not a reason

NOT IN A NAMED RELEASE · NOT ITS TURN YETHow releases work

OPEN THE RECORDON THE ATLASHANG IT IN THE MUSEUMMARK IT UPGET COUNTED

Pema Ilagan, a voice queue supervisor listening to nine calls at once
Number5528
EraERA XVI · The Twenty Houses
FamilyBuilders
BoroughManhattan
LocationCanal Street · SoHo
SetThe Seam
States1 finished state

Part of NEW YORKERS by MLow, an art census of New York City: 7,542 characters across 19 eras. Read the history of the places or spin into a room of the museum.

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